Juhi's Wardrobe Exchange Policy:
We are dedicated to ensuring your shopping experience is seamless and enjoyable. By making a purchase, you acknowledge, understand, and agree to adhere to the following terms and conditions:
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No Refunds, Only Exchange: We do not offer refunds, but we are happy to exchange a garment for a different size or another product if it doesn't meet your expectations or doesn't fit. Ensure that the specified conditions are met for exchanges.
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Exchange Request Procedure: Notify us of your exchange request within 72 hours (3 days) of receiving your order. Email the details to ank.jkcnew@gmail.com, including your name, address, contact number, order number, email ID, and the preferred size for exchange.
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Size Exchange Process: If you need a size exchange, email us your order number and the desired size. The exchange will be processed upon receiving the returned order and completing a quality check.
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Store Credit Option: For those opting to buy another product, we will issue store credit equivalent to the order value (excluding COD or shipping charges). The credit will be sent as a coupon code, valid for use within 3 months.
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Conditions for Exchange: Exchange is accepted only for unused, unworn, unwashed, undamaged products with all labels and tags intact in the original packaging. Washed and worn items will not be accepted.
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Return Shipping: Customers are responsible for self-shipping the products back to us. We recommend using traceable mail. Unreceived items will be treated as not returned.
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Exchange Limit: Each order is eligible for exchange only once.
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Quality Check and Errors: In the rare event of receiving damaged, defective, or incorrect items, contact us at ank.jkcnew@gmail.com within 48 hours for a replacement or a 100% refund if the ordered product is unavailable.
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Color Variation Disclaimer: A 10-20% color variation due to screen brightness is not accepted as a reason for exchange.
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Time Limit for Exchange Requests: Exchange requests must be made within 72 hours (3 days) of delivery. No exchange requests will be accepted beyond this period.
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Size Availability: We accept exchange requests only for regular sizes (S, M, L, XL, XXL), excluding custom size orders. However, alterations can be made if necessary.
For any inquiries, contact us at +91 9414046342 or email ank.jkcnew@gmail.com.