RETURN & REFUND

Juhi's Wardrobe Exchange Policy:

We are dedicated to ensuring your shopping experience is seamless and enjoyable. By making a purchase, you acknowledge, understand, and agree to adhere to the following terms and conditions:

  1. No Refunds, Only Exchange: We do not offer refunds, but we are happy to exchange a garment for a different size or another product if it doesn't meet your expectations or doesn't fit. Ensure that the specified conditions are met for exchanges.

  2. Exchange Request Procedure: Notify us of your exchange request within 72 hours (3 days) of receiving your order. Email the details to ank.jkcnew@gmail.com, including your name, address, contact number, order number, email ID, and the preferred size for exchange.

  3. Size Exchange Process: If you need a size exchange, email us your order number and the desired size. The exchange will be processed upon receiving the returned order and completing a quality check.

  4. Store Credit Option: For those opting to buy another product, we will issue store credit equivalent to the order value (excluding COD or shipping charges). The credit will be sent as a coupon code, valid for use within 3 months.

  5. Conditions for Exchange: Exchange is accepted only for unused, unworn, unwashed, undamaged products with all labels and tags intact in the original packaging. Washed and worn items will not be accepted.

  6. Return Shipping: Customers are responsible for self-shipping the products back to us. We recommend using traceable mail. Unreceived items will be treated as not returned.

  7. Exchange Limit: Each order is eligible for exchange only once.

  8. Quality Check and Errors: In the rare event of receiving damaged, defective, or incorrect items, contact us at ank.jkcnew@gmail.com within 48 hours for a replacement or a 100% refund if the ordered product is unavailable.

  9. Color Variation Disclaimer: A 10-20% color variation due to screen brightness is not accepted as a reason for exchange.

  10. Time Limit for Exchange Requests: Exchange requests must be made within 72 hours (3 days) of delivery. No exchange requests will be accepted beyond this period.

  11. Size Availability: We accept exchange requests only for regular sizes (S, M, L, XL, XXL), excluding custom size orders. However, alterations can be made if necessary.

For any inquiries, contact us at +91 9414046342 or email ank.jkcnew@gmail.com.